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          Refund Policy

          Return & Refund Policy

          Last Updated: September 10, 2026

          At VEYLOP, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may be eligible for a return or refund under the conditions outlined below.

          1. Return Eligibility

          To be eligible for a return, your item must meet all of the following requirements:

          • The return request is made within 30 days of delivery.
          • The item is unused and unworn.
          • The item is returned with its original packaging.
          • The item is in resalable condition.

          Items that do not meet these requirements may not be eligible for a refund.

          2. Non-Returnable Items

          The following items are generally not eligible for return:

          • Gift cards
          • Personalized or customized products
          • Clearance or final-sale items, where applicable
          • Hygiene-sensitive items that have been opened or used

          3. Refund Process

          Once we receive your returned item, we will inspect it to confirm that it meets our return requirements.

          If your return is approved, your refund will be issued to the original payment method within 5–10 business days.

          Please note that your bank or payment provider may require additional time to process and post the refund to your account.

          Original shipping charges are generally non-refundable unless the return is due to an error on our part or the item was received damaged or incorrect.

          4. Damaged or Incorrect Items

          If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

          To help us resolve the issue as quickly as possible, please provide:

          • Your order number
          • A description of the issue
          • Clear photos of the item
          • Photos of the packaging, if applicable

          After reviewing your request, we will work with you to provide an appropriate solution, which may include a replacement, refund, or other applicable remedy.

          5. Return Shipping

          Unless the return is caused by an error on our part, the customer may be responsible for the cost of return shipping.

          We recommend using a trackable shipping service when returning an item. VEYLOP is not responsible for items lost or damaged during return transit when the return is arranged by the customer.

          6. How to Request a Return

          Please contact our customer service team before sending any item back.

          Our team will provide you with the appropriate return instructions.

          Email: support@veylop.com

          Please do not send a return to the sender's address shown on your package unless specifically instructed by our customer service team.

          7. Contact Us

          If you have any questions about our Return & Refund Policy, please contact us:

          Company Name: ZestyLife Global LLC
          Email: support@veylop.com
          Address: 30 N Gould St Ste R, Sheridan, WY 82801

          VEYLOP reserves the right to update or modify this Return & Refund Policy from time to time. Any changes will be posted on this page with an updated revision date.